Terms of Service

Last Updated: April 29, 2026

These Terms of Service ("Terms") govern your access to and use of Cloud Club's aviation catering services and platform at cloudclubcatering.com ("Services"). By using our Services, you agree to be bound by these Terms.

Service Description

Cloud Club provides on-demand catering services for private aviation at select airports. We prepare and deliver food, beverages, and provisions to aircraft based on customer orders placed through our platform.

Account Registration and Google Sign-In

To use our Services, you must:

  • Create an account with accurate and complete information
  • Maintain the security of your account credentials
  • Provide a valid payment method
  • Be at least 18 years of age

You are responsible for all activities that occur under your account.

We offer sign-in via Google OAuth 2.0 ("Sign in with Google"). By using Google Sign-In, you authorize Cloud Club to receive your basic Google profile information (name and email address) for the purpose of creating and authenticating your account. You can revoke this authorization at any time through your Google Account permissions. Revoking access will not automatically delete your Cloud Club account; contact us to request account deletion.

Orders and Payments

Order Placement: Orders must be placed at least 60 minutes before the requested delivery time. We reserve the right to decline orders that cannot be fulfilled within our operational constraints.

Pricing: All prices are in USD and include applicable taxes. Delivery fees may apply based on airport location and flight departure timing.

Payment: Payment is processed at the time of order. We use Stripe for secure payment processing. By placing an order, you authorize us to charge your payment method.

Authorization Hold: We may place an authorization hold on your payment method when you submit an order. The final charge will be processed once your order is confirmed.

Cancellations and Refunds

Customer Cancellations: The following policy applies based on how far in advance the cancellation is made, measured in business days (excluding weekends) before the scheduled departure:

More than 5 business days before flight — Full Refund

Full refund issued, preauthorization voided, no charge to customer.

3–5 business days before flight — Charge Admin Fee

Customer charged administrative fee + sales tax on admin fee. Subtotal refunded in full.

Less than 3 business days before flight — Charge 25% + Fees

Customer charged 25% of subtotal + 100% of admin fee + sales tax on the 25% portion. 75% of subtotal is refunded.

Service Issues: If we are unable to fulfill your order or there is a quality issue, we will provide a full or partial refund at our discretion.

Delivery and Fulfillment

We will make commercially reasonable efforts to deliver orders to the specified FBO or terminal by the requested time. However:

  • Delivery times are estimates and not guarantees
  • We are not responsible for delays caused by airport security, weather, or other circumstances beyond our control
  • You are responsible for coordinating with your flight crew or FBO for receipt of the order

Food Safety and Allergies

While we take food safety seriously and follow proper handling procedures, we cannot guarantee that our products are free from allergens. If you have food allergies or dietary restrictions:

  • Review ingredient information and menu descriptions carefully
  • Contact our support team with specific concerns
  • Understand that cross-contamination may occur in our kitchen

Intellectual Property

All content on our platform, including text, graphics, logos, and software, is the property of Cloud Club or its licensors and is protected by copyright and trademark laws.

Limitation of Liability

To the maximum extent permitted by law, Cloud Club shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our Services.

Our total liability for any claim arising from these Terms or your use of our Services shall not exceed the amount you paid for the specific order giving rise to the claim.

Prohibited Conduct

You may not:

  • Use our Services for any illegal purpose
  • Provide false or misleading information
  • Interfere with or disrupt the operation of our Services
  • Attempt to gain unauthorized access to our systems
  • Use automated systems to access our Services without permission

Termination

We reserve the right to suspend or terminate your account at any time for violation of these Terms or for any other reason at our discretion. You may delete your account at any time through your account settings.

Changes to Terms

We may modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our platform. Your continued use of our Services after such changes constitutes acceptance of the new Terms.

Governing Law

These Terms are governed by the laws of the State of New Jersey, without regard to its conflict of law provisions. Any disputes shall be resolved in the courts located in New Jersey.

Contact Information

If you have questions about these Terms, please contact us at legal@cloudclub.com.